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APAC needs 820 call center agents

By JONNIE H. BUENAVENTURA (PIA 8)
June 12, 2009

TACLOBAN CITY  –  The APAC Customer Services is planning to conduct its jobs fair this coming month of June in two different locations to fill-up the lacking sets and to met the demands of their customers.

According to Ma. Soledad Uy, Human Resource-Recruitment Assistant of the APAC customer service that they will conduct a jobs fair on June 12-14 upon invitation of Director Desiderio Belas of the Department of Trade and Industry (DTI) at the Tacloban Convention Center to coincide with the 111th Philippine Independence Day Celebration where overseas and local employment opportunities are available including government agencies under Comprehensive Livelihood Emergency Employment Program (CLEEP) to help ease the burden due to financial slowdown that hit across the globe.

Ms. Uy said that prior to the invitation, they had already scheduled a jobs fair on June 19-20 at Baybay, Leyte Function Hall to spread their massive recruitment strategy and to get a well qualified call center agents to man the type of services they employed.

The series of jobs fair we are conducting is to generate 120 call center agents for the month of July and to hire 600 additional call canter agents for the month of November to filled-up the required setting capacity of there office, she said.

Ms. Uy said that the present setting capacity of the APAC office located at Leyte Academic Center, Palo, Leyte is 1,000, but our present roster of employees is 243.

Our office is in dire need of additional manpower to complement the growing demands of our customers, she said.

The APAC Customer Service Inc. main headquarters is located in Illinois, with operations located throughout the United States and the Philippines.

Ms. Uy further informed that outsourcers offer a multitude of benefits to their client base, including eliminating capital expenses, flexibility, access to qualified labor, reduced costs, advanced management techniques, and the opportunity to gain access to state of the art technology without massive financial outlays.

Ms. Uy is urging all persons to take this opportunity to be part of APAC which only means that you too can become an expert and in joining us to help serve our clients' customers better.

APAC is the fourth largest domestic provider of outbound and inbound customer relationship management services that offers the programs in either customer care or customer acquisition serving prominent industries such as communications, financial services, insurance, healthcare, logistics, and travel and hospitality.

Job applicant’s is advised to bring with them all necessary documents in order to appraised if they possess all the qualifications.

Ms. Uy said that it is not necessary that an applicant is a degree holder but of course it is a plus factor but in order to please the APAC Human Resource expert, he must be a fluent in oral and written communication and possess a technical know-how to perform basic computer operations.