Independent Certification Ltd President Elsa Purificacion
and Senior Auditor Jaime Ignacio (2nd and 3rd from left,
respectively) hand over the giant ISO 9001:2015 certificate
to DAR-8 Regional Director and ISO Champion Atty. Sheila
Enciso (3rd from right) while Lead External Auditor Norlito
Suelo (extreme left) and DAR Assistant Regional Directors
Ma. Fe Malinao and Ismael Aya-ay (2nd from left and extreme
left, respectively) look on.
history with ISO 9001:2015 certification
JOSE ALSMITH L. SORIA
May 31, 2018
TACLOBAN CITY – The
regional office of the Department of Agrarian Reform (DAR) in
Eastern Visayas makes history as the first DAR Regional Office in
the country conferred with the internationally recognized quality
management certification based on ISO 9001:2015 standard.
On Monday, May 21,
Guardian Independent Certification Ltd President Elsa Purificacion
together with Senior Auditor Jaime Ignacio and Lead External Auditor
Norlito Suelo handed the giant certificate to DAR-8 Regional
Director and ISO champion Atty. Sheila Enciso.
The certificate states
that this office “has been audited and found to conform to ISO
9001:2015 for the provision of government services (primarily for
the agrarian reform beneficiaries and agricultural land owners),
undertaking Land Tenure Services, Technical Advisory and Support
Services, Agrarian Legal Services and Support to Operations,
including technical assistance, administrative supervision and
monitoring to DAR Provincial and Municipal Offices in accordance
with the Comprehensive Agrarian Reform Program (CARP) as amended by
R.A 9700 to all stakeholder of DAR Regional Office-8”.
According to Suelo, “this
office never cease to amaze me every time I visit here”.
He shared that the first
time he came here was two years ago, when DAR Central Office
conducted the benchmarking and gap analysis, and every time he
comes, he sees improvements.
In response, Enciso said
the journey will not stop with the certification, what we have all
to undertake with this quality management system documentation is
our commitment to “never ending” continual improvement, specifically
service excellence that will reap client satisfaction, while at the
same time adhering to statutory and regulatory standards.
More than the certificate
and recognition that we have received, what is more fulfilling was
the change that had happened and has been implemented in our office,
Aware of future
surveillance audits, Enciso confidently declared “we can tackle them
all because the principle of standard has already been implemented
in our hearts and mind and is embraced by everyone”.
To all DAR Regional
Office-8 employees, she urged them not to consider this recognition
as the end of what they had been working, but “as a beginning of a
more meaningful and promising endeavor for the good and benefit of
Meanwhile, DAR Central
Office’s Agrarian Reform Capacity Development Service Director
Susana Serrano disclosed that DAR Regional Office-8 becomes the
first DAR regional office to get quality management system
certification. The pressure is within you, she added, as you will
set the trend for other regional offices who want to be ISO
Suelo further shared that
this standard started in 1987 in response to global demand for
quality products and services. While in the Philippines, he added
that then President Gloria Arroyo issued Executive Order 605
directing all government agencies under the executive branch to
adopt an ISO 9001 quality management system as part of the
implementation of government-wide quality management program in
order to promote and enhance public sector performance.