Telecommunications company embarks on key initiatives to accelerate operations in Eastern Visayas

By Philippine Information Agency (PIA 8)
August 27, 2012

TACLOBAN CITY  –  As the local economy continues to grow, one telecommunications company operating in Eastern Visayas has embarked on several initiatives to further accelerate its dynamic operations in the Region.

Among the key initiatives are the opening of new point-of-presence at Barangay Bagacay, creation of a Senior Citizens Lane and the establishment of a Day Care Center.

Bayan Chief Operating Officer (COO) Rafael T. Aguado said these initiatives are being rolled out in line with the company’s thrust to provide its customers in Eastern Visayas with efficient, reliable and value-for-money telecom services and connectivity services, qualities that customers nowadays, look for when choosing their service provider.

The Bayan COO, who was recently in Tacloban City, accompanied by members of his executive management team from the Quezon City head office, for the local operations annual business review, led in the groundbreaking rites for the expansion of its service coverage in a new location in Tacloban particularly in Peerless Subdivision located in Barangay Bagacay, some 12 kilometers away from the downtown area.

For this expansion phase, Bayan is looking at opening up an initial 500 new lines for the residents of the private and exclusive Peerless subdivision, who will now be given the opportunity to get to try the telco provider’s various DSL internet packages and landline telephone service based on what is best suited for their particular usage requirements and budget.

Alongside the expansion of its service availability in the city, Bayan EV is also relentless in its efforts to continuously improve the level of customer service it provides to its subscribers.

Along this line, Bayan Tacloban office is blazing the trail in the telco business by being the first to create a senior citizens lane at its customer center that would exclusively service senior citizens when they pay their bills or if they have service inquiries and/or requests to process.

Thelma G. De Leon, Bayan Vice-President and Head of Customer Service, said this may be considered a relatively simple endeavor but she is proud of the fact that Bayan is the first one in the business to initiate such an undertaking.

The City Government of Tacloban thru the Office of the Senior Citizens Affairs (OSCA) headed by Ms. Crisanta Co, commended Bayan for this initiative of providing a special lane for senior citizens customers, which she said should be widely adopted as a standard practice by other businesses.

Meanwhile, in support for its employees’ welfare, Bayan’s Tacloban office has set another trail-blazer by being the first Bayan office to put up a day care center to serve the needs of its parent employees.

Established in partnership with the employees union, the day care center, housed within the premises of the office building, now provides Bayan EV employees in Tacloban with a safe and nurturing place to temporarily house their young children as they go about with their daily work. Volunteer employees will be manning the day to day operations of the center that will be opened during office hours of the weekday work week.