received a citation on Citizen’s Feedback Management
GISSELLE G. PARUNGAO
December 22, 2019
CALBAYOG CITY –
Samar 1st attended the DPWH Information Officers (PIOs)
Communication and Advocacy Planning Workshop on December 13, 2019 at
the Central Office, Port Area, Manila.
Information Officers (RPIO) and District Public Information Officers
from Regions 6, 7 and 9 were scheduled to attend on the said date.
The workshop touched on the PIO Reportorial Requirements, Social
Media Practices and Social Media Image Template among others.
Mr. Andro Gonzales,
Community Affairs Officer IV of the Stakeholders Relations Service
talked about the salient points on Ease of Doing Business otherwise
known as Republic Act 11032 which supports and promotes transparency
in the transactions of the government with the public.
He also discussed the
Freedom Of Information (FOI) which gives every person the right to
obtain information, documents or data from government bodies without
having to give reasons except for Information covered by Executive
Privilege, National Security, Defense or International Relations,
Law Enforcement & Protection of Public & Personal Safety,
Confidential Information for the Protection of Privacy of Persons,
Confidential Information by reason of Official capacity, Prejudicial
Premature Disclosure, Records of proceedings, Confidential
information under banking and finance laws and other exceptions
under laws, jurisprudence, and IRR.
He further added that even
requests for CCTV footage cannot be released without the consent of
all who were caught on CCTV camera unless it was ordered by the
court. Minutes of meetings can also be given if and only if all who
are in attendance have given their consent.
Ms. Mildred Villar also
discussed the Citizen’s Feedback Management Center (CFMC) which
talks about the Customer Feedback Form and the status report for
2019 of the Citizen’s Feedback Management Center.
The workshop concluded
with the awarding of certificates wherein almost all were awarded to
Region VIII such as, media coordination report award, most number of
monthly news clippings, excellence award on Citizens Feedback
Management as well as excellence award to District Offices in
resolving all Feedback for 2019. Samar First was also given a
citation award on Citizen’s Feedback Management.